Return Policy

Returns Policy

This Returns Policy (“Policy”) outlines the guidelines and procedures for returns and exchanges of products purchased from Aloestation (“we,” “us,” or “our”) through our website (the “Website”). We are committed to providing a seamless and customer-friendly return experience while complying with applicable UK and EU laws and regulations.

Eligibility for Returns and Exchanges:
1.1 To be eligible for a return or exchange, the following conditions must be met:
a) The product must have been purchased directly from our Website.
b) The product must be in its original condition, unused, and with all original packaging and tags intact.
c) The return/exchange request must be initiated within 30 days from the date of delivery.

Initiating a Return or Exchange:
2.1 To initiate a return or exchange, please follow these steps:
a) Contact our customer support team via [Contact Email Address] or [Contact Phone Number] to request a return or exchange.
b) Provide the order number, product details, and reason for the return/exchange.
c) Our customer support team will guide you through the process and provide you with further instructions, including any required forms or documentation.

Return and Exchange Process:
3.1 Once your return or exchange request is approved, you will be provided with a Return Authorization Number (RAN) and instructions on how to return the product.
3.2 Please ensure that the product is securely packaged to prevent damage during transit.
3.3 Return shipping costs are the responsibility of the customer unless the return is due to our error or a defective product.
3.4 Upon receiving the returned product, our team will inspect it to ensure it meets the eligibility criteria mentioned in Section 1.
3.5 If the return/exchange is approved, we will process the refund/exchange within 3 business days in accordance with the original payment method.

Refund Process:
4.1 Refunds will be issued in the original form of payment used for the purchase unless otherwise agreed upon.
4.2 Please note that the refund amount may be subject to deductions for any applicable shipping fees, restocking fees, or return shipping costs.
4.3 Refunds will be processed promptly, but the timing of the refund receipt may vary depending on the payment provider and financial institution.

Exceptions and Non-Returnable Items:
5.1 The following items are generally non-returnable unless defective:
a) Perishable goods, such as food, flowers, or personalized items.
b) Intimate or sanitary products, such as swimwear, underwear, or beauty products.
c) Gift cards or vouchers.

Defective or Damaged Products:
6.1 If you receive a defective or damaged product, please contact our customer support team immediately. We may require photographic evidence or other documentation to facilitate the resolution process.

Statutory Rights:
7.1 This Policy does not affect your statutory rights as a consumer, which may vary based on the applicable UK and EU laws.

Contact Us:
8.1 If you have any questions, concerns, or inquiries regarding our returns and exchanges process, please contact our customer support team using the information provided on our Website.

Legal Notice:
This website, aloestation.com, is operated by Aloestation.
Please review this Returns Policy carefully before initiating a return or exchange. By proceeding with a return or exchange, you acknowledge that you have read, understood, and agree to the terms and conditions outlined in this Policy.

Last updated: 27 November 2023

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